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Chatbot Conversation Design

Instant responses make for higher conversion rates

Customers coming to your website are looking for information – and they want it fast through real-time conversations. Chatbots elevate the conversational experience by providing on-demand information 24/7 through an efficient, AI-driven platform while collecting valuable customer insights.

Brainstorming chat bot automated responses for higher conversions.

Conversational chatbots based on artificial intelligence

We know that chatbots need to be fun to use, so we’ll ensure yours has a real personality using the same language and terms your company uses. Consider our chatbot technology as an extension of your customer service and sales teams, reducing inquiries and moving prospects faster through the customer journey.

Our Chatbot Design Process

Discovery and design phase

Helium offers a comprehensive discovery and conversation design process that includes identifying user personas, designing conversational user interfaces, and much more.

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Our conversation design team creates, tests, and demonstrates your new chatbot to ensure you’re completely satisfied with the visual design, conversational flows, and overall final product.


We’ll launch your chatbot on your website or Facebook page to help support your digital marketing strategy and get more conversions.

Marketing group testing out new chatbot software.

Start more conversations

People like talking to other people. That’s why our automated chatbots give your customers a human-like customer service experience. Users start the conversation at the press of a button and receive a warm greeting from the chatbot. It will then ask the right questions, respond in a courteous, humanlike fashion, and provide the exact information the customer is looking for. Conversational marketing builds relationships – all through the power of conversational AI.

Communicate across channels

Our chatbots can be used on your website or Facebook to proactively offer to help customers find products or answer their questions. Each personalized interaction will be professional and respectful and keep up with your customers’ requests. It will be just like having a human interaction – except that the bot will be able to help hundreds of customers all at once through an easy-to-use conversational interface. 

Marketing team reviewing chat bot scripts.
Photo by John Schnobrich

Lifelike human-computer interaction

Our approach to conversation design starts with creating user personas so the conversation interface can accurately define and respond to your customer's needs. Our interaction design is enhanced by machine learning, conversational AI, and logical, predefined conversational flows using common language and a realistic chatbot persona so your customers have the most realistic "human" experience possible. 

Gain valuable customer insights

The conversation between your customer and your chatbot provides a window into your customer’s real intention, important demographic information, and user experience feedback. Use this data to further optimize your customer interactions, online experience, product improvements, and overall customer satisfaction.

Photo by Lukas Blazek
Two business associates discussing customer insights.

Our fully collaborative approach

With Helium, you’re running the cockpit. Our conversational design team will take the time to learn all about your business goals and create a fully-automated conversational marketing solution with conversational elements that perfectly represents your corporate voice. We’ll always be available to answer your questions and provide the exceptional client service experience we’ve built our reputation on. 

Explore the potential of a conversation design marketing strategy

Request a chatbot demo to discover how conversational AI marketing will boost your conversion rate by becoming an integral part of your customer service team

Strap in for a conversational marketing experience like no other

Create an engaging online experience for your customers with a conversational AI chatbot designed to increase sales.